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Trengo alternatives: 5 apps ranked by verified data

Facts checked Oct 25, 2026AppBreakup editorialHow we rank

Common reasons people leave Trengo: high entry price for very small teams, and conversation caps on each plan. We ranked 5 alternatives by how directly each one replaces Trengo, then by reviews, real visits and how recently each app's facts were checked against its own website. Dixa currently ranks first.

Quick comparison

#AppPricingOpen sourcePlatformsVerified factsScore
1Dixa logoDixaPaidNoWeb3 of 366.5
2Crisp logoCrispFree plan + paidNoWeb, iOS, Android +34 of 462.6
3Lime Connect (formerly Userlike) logoLime Connect (formerly Userlike)Free plan + paidNoWeb3 of 359.6
4Chatwoot logoChatwootOpen sourceYesWeb, iOS, Android +14 of 457.2
5Front logoFrontPaidNoWeb, macOS, Windows +24 of 455.3
  1. Dixa logo

    1. DixaTop pick

    Best for: European consumer brands that want phone and digital channels in one routed queue

    PaidWeb

    66.5

    score / 100

    Why switch from Trengo

    Stronger voice and routing for larger consumer brands.

    Pros

    • Built-in contact centre with phone routing
    • Skills-based routing across every channel
    • AI agent and assistant included in the platform

    Cons

    • Demo-led sales, no self-serve sign-up
    • Smaller integration ecosystem than Zendesk
    • Higher entry price than SMB help desks
    Visit Dixa Details and reviews
    How this score is calculated
    Editorial fit ×0.3100
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Dixa a good Trengo alternative?

    Verified facts

    3 of 3 verified
    Starting price
    €89 per agent/month (Growth)
    Checked Oct 25, 2026dixa.com(opens source in a new tab)
    Founded
    2015, Copenhagen
    Checked Oct 25, 2026dixa.com(opens source in a new tab)
    Customers
    850+ brands in 42 countries
    Checked Oct 25, 2026dixa.com(opens source in a new tab)
  2. Crisp logo

    2. Crisp

    Best for: Startups and small teams that want Intercom-style chat support at a lower cost

    Free plan + paidWeb, iOS, Android, macOS, Windows, Linux

    62.6

    score / 100

    Why switch from Trengo

    Cheaper omnichannel inbox priced per workspace.

    Pros

    • Per-workspace pricing with seats included
    • Free plan for basic website chat
    • Native apps on every major platform

    Cons

    • Lighter ticketing and reporting than full help desks
    • AI usage is limited by included credits
    • Advanced features need the higher plans
    Visit Crisp Details and reviews
    How this score is calculated
    Editorial fit ×0.387
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Crisp a good Trengo alternative?

    Verified facts

    4 of 4 verified
    Free plan
    Yes, free forever
    Checked Oct 25, 2026crisp.chat(opens source in a new tab)
    Starting paid price
    $45/month per workspace
    Checked Oct 25, 2026crisp.chat(opens source in a new tab)
    Free trial
    14 days, no card required
    Checked Oct 25, 2026crisp.chat(opens source in a new tab)
    Customers
    10,000 companies
    Checked Oct 25, 2026crisp.chat(opens source in a new tab)
  3. Lime Connect (formerly Userlike) logo

    3. Lime Connect (formerly Userlike)

    Best for: European businesses that want chat and messaging support with GDPR-focused hosting

    Free plan + paidWeb

    59.6

    score / 100

    Why switch from Trengo

    German chat and messaging platform with a free tier.

    Pros

    • Website chat and messaging apps in one inbox
    • Strong focus on GDPR and German hosting
    • Free plan for basic website chat

    Cons

    • Paid plans start at a higher price than SMB chat tools
    • Smaller integration catalogue
    • Free plan limited to one seat and channel
    Visit Lime Connect (formerly Userlike) Details and reviews
    How this score is calculated
    Editorial fit ×0.377
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Lime Connect (formerly Userlike) a good Trengo alternative?

    Verified facts

    3 of 3 verified
    Free plan
    1 seat, 1 channel, 200 conversations
    Checked Oct 25, 2026userlike.com(opens source in a new tab)
    Paid plans
    From €87/month (annual), minimum 3 seats
    Checked Oct 25, 2026userlike.com(opens source in a new tab)
    Data location
    Developed and hosted in Germany
    Checked Oct 25, 2026userlike.com(opens source in a new tab)
  4. Chatwoot logo

    4. Chatwoot

    Best for: Teams that want an Intercom-style inbox they can self-host and control

    Open sourceSelf-hostableWeb, iOS, Android, Self-hosted

    57.2

    score / 100

    Why switch from Trengo

    Open-source omnichannel inbox with WhatsApp support, self-hostable.

    Pros

    • Open source and self-hostable
    • Many channels, including WhatsApp and Telegram
    • Free cloud tier for very small teams

    Cons

    • Thinner reporting and integrations than big suites
    • Self-hosting means managing upgrades yourself
    • Some advanced features are paid enterprise extras
    Visit Chatwoot Details and reviews
    How this score is calculated
    Editorial fit ×0.369
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Chatwoot a good Trengo alternative?

    Verified facts

    4 of 4 verified
    Open source
    Yes
    Checked Oct 25, 2026chatwoot.com(opens source in a new tab)
    Free cloud plan
    Up to 2 agents
    Checked Oct 25, 2026chatwoot.com(opens source in a new tab)
    Paid cloud plan
    From $19 per agent/month
    Checked Oct 25, 2026chatwoot.com(opens source in a new tab)
    Self-hosting
    Linux VM, Docker or Kubernetes
    Checked Oct 25, 2026developers.chatwoot.com(opens source in a new tab)
  5. Front logo

    5. Front

    Best for: Customer-facing teams that collaborate on long email threads as well as support

    PaidWeb, macOS, Windows, iOS, Android

    55.3

    score / 100

    Why switch from Trengo

    Email-centred shared inbox with SMS and WhatsApp channels.

    Pros

    • Feels like email, so teams adopt it quickly
    • Strong collaboration with comments, mentions and shared drafts
    • Handles email, chat, SMS and WhatsApp in one place

    Cons

    • Lower tiers cap the number of seats
    • Less built for high-volume ticket queues than Zendesk
    • AI copilot is a paid add-on on most plans
    Visit Front Details and reviews
    How this score is calculated
    Editorial fit ×0.363
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Front a good Trengo alternative?

    Verified facts

    4 of 4 verified
    Starting price
    $25 per seat/month, billed annually
    Checked Oct 25, 2026front.com(opens source in a new tab)
    Professional plan
    $65 per seat/month, up to 50 seats
    Checked Oct 25, 2026front.com(opens source in a new tab)
    AI copilot
    $20 per seat/month add-on
    Checked Oct 25, 2026front.com(opens source in a new tab)
    Customers
    9,300+ businesses
    Checked Oct 25, 2026front.com(opens source in a new tab)

The best Trengo alternative for…

The highest-ranked app in this list for each need.

Dixa logo

Best Trengo alternative for most people

Dixa

Stronger voice and routing for larger consumer brands.

Chatwoot logo

Best Trengo alternative for a free option

Chatwoot

Open-source omnichannel inbox with WhatsApp support, self-hostable.

Crisp logo

Best Trengo alternative for a free plan you can upgrade

Crisp

Cheaper omnichannel inbox priced per workspace.

Chatwoot logo

Best Trengo alternative for open source

Chatwoot

Open-source omnichannel inbox with WhatsApp support, self-hostable.

Chatwoot logo

Best Trengo alternative for self-hosting

Chatwoot

Open-source omnichannel inbox with WhatsApp support, self-hostable.

Front logo

Best Trengo alternative for Mac

Front

Email-centred shared inbox with SMS and WhatsApp channels.

Crisp logo

Best Trengo alternative for Windows

Crisp

Cheaper omnichannel inbox priced per workspace.

Crisp logo

Best Trengo alternative for Linux

Crisp

Cheaper omnichannel inbox priced per workspace.

Crisp logo

Best Trengo alternative for iPhone and Android

Crisp

Cheaper omnichannel inbox priced per workspace.

Lime Connect (formerly Userlike) logo

Best Trengo alternative for working in the browser

Lime Connect (formerly Userlike)

German chat and messaging platform with a free tier.

Trengo alternatives: common questions

What is the best alternative to Trengo?

Dixa ranks first right now. Stronger voice and routing for larger consumer brands. Crisp and Lime Connect (formerly Userlike) follow it in our ranking.

Is there a free alternative to Trengo?

Yes. Crisp (free plan + paid), Lime Connect (formerly Userlike) (free plan + paid) and Chatwoot (open source) have a free option. Check each app's verified facts for current plan limits.

Is there an open-source alternative to Trengo?

Yes: Chatwoot. Chatwoot can also be self-hosted.

Which Trengo alternatives work on Linux?

Crisp runs on Linux.

Why do people switch from Trengo?

The complaints we hear most: high entry price for very small teams; conversation caps on each plan; lighter reporting than larger help desks.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces Trengo, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.