Trengo
A Dutch omnichannel inbox that brings WhatsApp, email, chat and social messages into one team view.
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- Alternatives ranked
- 5
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About Trengo
Trengo is a customer communication platform from Utrecht that gathers WhatsApp, email, live chat, Instagram, Facebook Messenger, SMS and voice into a shared team inbox. It is especially popular with European businesses that rely heavily on WhatsApp Business, offering templates, broadcasts and flows for it. Automation rules, chatbots and AI features help route and answer conversations, and there are separate packages for support and for sales teams. Pricing is per month for a team rather than per agent, with conversation limits that rise with each plan, and prices are shown in euros, dollars or pounds. This suits mid-sized teams but makes it expensive for very small ones. Reporting and ticketing depth are lighter than Zendesk's. It runs in the browser with mobile apps. It suits European small and mid-sized businesses that handle a lot of customer contact through WhatsApp and social channels.
Best for: European SMBs handling lots of customer contact through WhatsApp and social messaging.
Pros and cons
What works
- Strong WhatsApp Business support
- Many channels in one shared inbox
- Team-based pricing instead of per-agent fees
Why people leave
- High entry price for very small teams
- Conversation caps on each plan
- Lighter reporting than larger help desks
Top Trengo alternatives
See all 5- 1
Dixa66.5Stronger voice and routing for larger consumer brands.
- 2
Crisp62.6Cheaper omnichannel inbox priced per workspace.
- 3
Lime Connect (formerly Userlike)59.6German chat and messaging platform with a free tier.
- 4
Chatwoot57.2Open-source omnichannel inbox with WhatsApp support, self-hostable.
- 5
Front55.3Email-centred shared inbox with SMS and WhatsApp channels.
Why people left Trengo
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Trengo: common questions
Is Trengo free?
No, Trengo is a paid product. Starting price: €299/month (Boost, billed annually) (checked on Trengo's own site).
Is Trengo open source?
No, Trengo is not open source. Open-source alternatives include Chatwoot.
What platforms does Trengo run on?
Trengo is available for Web, iOS and Android.
What are the best alternatives to Trengo?
The highest-ranked Trengo alternatives right now are Dixa, Crisp and Lime Connect (formerly Userlike). See the full ranked list for pricing, platforms and verified facts.