Chatwoot
An open-source omnichannel support inbox and live chat, available self-hosted or in the cloud.
- Verified facts
- 4 of 4
- Alternatives ranked
- 5
- Approved reviews
- 0
- Visits sent from here
- 0
About Chatwoot
Chatwoot is an open-source customer support platform that is often described as a self-hostable alternative to Intercom or Zendesk. It provides a website live chat widget and a shared inbox that also connects email, WhatsApp, Facebook, Instagram, Telegram, SMS and other channels, with labels, canned responses, automation rules, a help centre and reports. An AI assistant can draft replies and answer from your docs. You can run it on your own server with Docker, Kubernetes or a Linux VM, which keeps customer data in your hands, or use the hosted cloud with a small free tier and per-agent paid plans. Self-hosting is free, with paid enterprise features available. Compared with commercial suites, its reporting and ecosystem are thinner and self-hosters handle their own upgrades. It runs in the browser with iOS and Android apps. It suits teams that want a modern support inbox and full control over their data.
Best for: Teams that want an Intercom-style inbox they can self-host and control.
Pros and cons
What works
- Open source and self-hostable
- Many channels, including WhatsApp and Telegram
- Free cloud tier for very small teams
Why people leave
- Thinner reporting and integrations than big suites
- Self-hosting means managing upgrades yourself
- Some advanced features are paid enterprise extras
Top Chatwoot alternatives
See all 5- 1
Intercom66.5Hosted, polished Messenger with a stronger AI agent, if budget allows.
- 2
Crisp62.6Hosted chat-first inbox with a free plan and simple pricing.
- 3
Zammad59.6Open-source help desk stronger at email and ticket workflows.
- 4
Libredesk57.2Newer open-source support desk with a single-binary install.
- 5
tawk.to55.3Free hosted live chat if you don't want to run a server.
Why people left Chatwoot
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Reviews
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Chatwoot: common questions
Is Chatwoot free?
Yes. Chatwoot is free, open-source software that you can host yourself.
Is Chatwoot open source?
Yes. The source code is on GitHub at chatwoot/chatwoot. You can also run it on your own server.
What platforms does Chatwoot run on?
Chatwoot is available for Web, iOS, Android and Self-hosted.
What are the best alternatives to Chatwoot?
The highest-ranked Chatwoot alternatives right now are Intercom, Crisp and Zammad. See the full ranked list for pricing, platforms and verified facts.