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Yellow.ai alternatives: 7 apps ranked by verified data

Facts checked Nov 8, 2026AppBreakup editorialHow we rankAll AI chatbot and AI agent builders

Top picks

  • Ha

    Best overall

    Haptik

    Paid

  • Botpress logo

    Best free option

    Botpress

    Starting price: $150/month billed annually (Plus)

Common reasons people leave Yellow.ai: enterprise pricing is quote-only, and free plan is limited to one agent and low volume. We ranked 7 alternatives by how directly each one replaces Yellow.ai, then by reviews, real visits and how recently each app's facts were checked against its own website. Haptik currently ranks first.

Quick comparison

#AppPricingVerified priceOpen sourcePlatformsVerified factsScore
1HaHaptikPaid—NoWeb4 of 478.2
2Intercom logoIntercomPaid$29 per seat/month ($19 for new customers), EssentialNoWeb, iOS, Android6 of 666.2
3Botpress logoBotpressFree plan + paid$150/month billed annually (Plus)NoWeb7 of 764.8
4Chatbase logoChatbasePaid$32/month billed yearly (Hobby), $40 monthlyNoWeb8 of 861.8
5Zendesk logoZendeskPaid$19 per agent/month billed yearly ($25 monthly)NoWeb, iOS, Android6 of 659.5
6Voiceflow logoVoiceflowPaid—NoWeb4 of 455.9
7Ada logoAdaPaid—NoWeb4 of 446.0
  1. Ha

    1. HaptikTop pick

    Best for: Large consumer brands, especially in India, automating WhatsApp and voice support

    PaidWeb

    78.2

    score / 100

    Why switch from Yellow.ai

    Comparable enterprise conversational AI, especially strong on WhatsApp in India.

    Pros

    • Strong WhatsApp, RCS and voice channel coverage
    • Supports 100+ languages for global or multilingual audiences
    • Choice of AI models and retrieval from company documents
    • Built-in agent inbox for human handoff

    Cons

    • No public pricing or self-serve sign-up
    • Aimed at enterprises, so overkill for small businesses
    • Most customers and references are India-focused
    Visit Haptik Details and reviews
    How this score is calculated
    Editorial fit ×0.3100
    Reviews ×0.363
    Clicks (90 days) ×0.1563
    Freshness ×0.15100
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Haptik a good Yellow.ai alternative?

    Verified facts

    4 of 4 verified
    Owner
    Jio Platforms (majority)
    Checked Nov 8, 2026haptik.ai(opens source in a new tab)
    Languages
    100+
    Checked Nov 8, 2026haptik.ai(opens source in a new tab)
    AI models
    GPT, Llama, Claude
    Checked Nov 8, 2026haptik.ai(opens source in a new tab)
    Channels
    Web, chat, voice and more
    Checked Nov 8, 2026haptik.ai(opens source in a new tab)
  2. Intercom logo

    2. Intercom

    Best for: SaaS and app businesses that want AI-first, chat-led support

    PaidWeb, iOS, Android

    66.2

    score / 100

    Why switch from Yellow.ai

    Help desk and AI agent in one product, sold to support teams of all sizes.

    Pros

    • Fin AI agent resolves many questions without a human
    • Polished Messenger for websites and mobile apps
    • Help desk, help centre and outbound messages in one place

    Cons

    • Seat fees plus per-resolution AI charges are hard to forecast
    • Expensive for small teams once add-ons stack up
    • Less suited to email-heavy, traditional ticket queues
    Visit Intercom Details and reviews
    How this score is calculated
    Editorial fit ×0.341
    Reviews ×0.363
    Clicks (90 days) ×0.15100
    Freshness ×0.15100
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Intercom a good Yellow.ai alternative?

    Verified facts

    6 of 6 verified
    Starting price
    $29 per seat/month ($19 for new customers), Essential
    Checked Nov 8, 2026intercom.com(opens source in a new tab)
    AI agent pricing
    $0.99 per Fin outcome
    Checked Nov 8, 2026intercom.com(opens source in a new tab)
    Free trial
    14 days, no credit card required
    Checked Nov 8, 2026intercom.com(opens source in a new tab)
    Fin on other help desks
    Works with Zendesk, Salesforce, HubSpot and more
    Checked Nov 8, 2026intercom.com(opens source in a new tab)
    Advanced plan
    $85 per seat/month
    Checked Nov 8, 2026intercom.com(opens source in a new tab)
    Expert plan
    $132 per seat/month
    Checked Nov 8, 2026intercom.com(opens source in a new tab)
  3. Botpress logo

    3. Botpress

    Best for: Support teams and agencies building AI agents that need custom logic and integrations

    Free plan + paidWeb

    64.8

    score / 100

    Why switch from Yellow.ai

    Self-serve sign-up and transparent per-conversation pricing instead of enterprise contracts.

    Pros

    • Free plan for testing with real conversations
    • No per-seat fees on the Team plan and above
    • Visual studio plus a developer kit for custom logic
    • Large community on Discord and an open-source SDK

    Cons

    • Paid plans start well above simple chat widgets
    • Conversation packs are added automatically once the quota is reached
    • Voice channel is only on the Enterprise plan
    Visit Botpress Details and reviews
    How this score is calculated
    Editorial fit ×0.387
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.15100
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Botpress a good Yellow.ai alternative?

    Verified facts

    7 of 7 verified
    Free plan
    Yes, $0 with 100 conversations
    Checked Nov 8, 2026botpress.com(opens source in a new tab)
    Plus plan
    $150/month billed annually
    Checked Nov 8, 2026botpress.com(opens source in a new tab)
    Pricing basis
    Per conversation, not per seat
    Checked Nov 8, 2026botpress.com(opens source in a new tab)
    Security
    SOC 2, GDPR compliant
    Checked Nov 8, 2026botpress.com(opens source in a new tab)
    GitHub repo licence
    MIT
    Checked Nov 2, 2026github.com(opens source in a new tab)
    Starting price
    $150/month billed annually (Plus)
    Checked Nov 8, 2026botpress.com(opens source in a new tab)
    Team plan
    $750/month billed annually
    Checked Nov 8, 2026botpress.com(opens source in a new tab)
  4. Chatbase logo

    4. Chatbase

    Best for: Small and mid-sized teams wanting a no-code AI support agent trained on their own content

    PaidWeb

    61.8

    score / 100

    Why switch from Yellow.ai

    Much faster to launch for teams that don't need a full enterprise rollout.

    Pros

    • Fast setup: point it at docs or a website and get a working agent
    • Deploys to web chat, email, WhatsApp, Messenger, Slack and voice
    • Choice of models from OpenAI, Anthropic, Google and others
    • Built-in helpdesk inbox for human handoff

    Cons

    • No lasting free plan, only a short trial
    • Credit-based pricing can be hard to predict at higher volumes
    • Helpdesk integrations and API access need the Basic plan or higher
    Visit Chatbase Details and reviews
    How this score is calculated
    Editorial fit ×0.377
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.15100
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Chatbase a good Yellow.ai alternative?

    Verified facts

    8 of 8 verified
    Starting price
    $32/month billed yearly (Hobby), $40 monthly
    Checked Nov 8, 2026chatbase.co(opens source in a new tab)
    Hobby message credits
    700 per month
    Checked Nov 8, 2026chatbase.co(opens source in a new tab)
    Channels
    Chat, WhatsApp, email, Slack and more
    Checked Nov 8, 2026chatbase.co(opens source in a new tab)
    Security
    SOC 2 Type II
    Checked Nov 8, 2026chatbase.co(opens source in a new tab)
    Training on customer data
    No
    Checked Nov 8, 2026chatbase.co(opens source in a new tab)
    Basic plan
    $120/month billed yearly, $150 monthly
    Checked Nov 8, 2026chatbase.co(opens source in a new tab)
    Business plan
    $400/month billed yearly, $500 monthly
    Checked Nov 8, 2026chatbase.co(opens source in a new tab)
    Free trial
    7 days
    Checked Nov 8, 2026chatbase.co(opens source in a new tab)
  5. Zendesk logo

    5. Zendesk

    Best for: Mid-sized and large support teams that need a configurable, proven help desk

    PaidWeb, iOS, Android

    59.5

    score / 100

    Why switch from Yellow.ai

    Established help desk with its own AI agents, if you'd rather consolidate on one vendor.

    Pros

    • Mature ticket routing, SLAs, macros and triggers
    • Very large marketplace of apps and integrations
    • Covers email, chat, voice, help centre and AI in one suite

    Cons

    • Costs climb quickly with Suite tiers and AI add-ons
    • Admin setup and upkeep take real effort
    • Entry plan is thin compared with the Suite
    Visit Zendesk Details and reviews
    How this score is calculated
    Editorial fit ×0.338
    Reviews ×0.363
    Clicks (90 days) ×0.1563
    Freshness ×0.15100
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Zendesk a good Yellow.ai alternative?

    Verified facts

    6 of 6 verified
    Starting price
    $19 per agent/month billed yearly ($25 monthly)
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
    Suite Team
    $55 per agent/month, billed yearly
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
    Free trial
    14 days
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
    Marketplace
    1,800+ apps, partners and integrations
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
    Suite Team plan
    $55 per agent/month billed yearly
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
    Suite Professional plan
    $115 per agent/month billed yearly
    Checked Nov 8, 2026zendesk.com(opens source in a new tab)
  6. Voiceflow logo

    6. Voiceflow

    Best for: CX and product teams or agencies building production AI support agents for chat and phone

    PaidWeb

    55.9

    score / 100

    Why switch from Yellow.ai

    Visual builder for chat and voice agents that product teams can design and test themselves, without a long enterprise rollout.

    Pros

    • Combines LLM playbooks with deterministic workflows in one builder
    • Deploys to web chat, WhatsApp, SMS and voice
    • Choice of model provider or bring your own model
    • Built-in conversation testing and staging environments

    Cons

    • No free plan for ongoing use, only a trial
    • Business pricing isn't published and requires talking to sales
    • More setup than simple 'train on your docs' chatbot tools
    Visit Voiceflow Details and reviews
    How this score is calculated
    Editorial fit ×0.357
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.15100
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Voiceflow a good Yellow.ai alternative?

    Verified facts

    4 of 4 verified
    Free trial
    Yes, no card needed
    Checked Nov 8, 2026voiceflow.com(opens source in a new tab)
    Billing
    Usage-based
    Checked Nov 2, 2026voiceflow.com(opens source in a new tab)
    Model choice
    Major LLM providers or your own model
    Checked Nov 8, 2026voiceflow.com(opens source in a new tab)
    Channels
    Web, app, WhatsApp, SMS, voice
    Checked Nov 2, 2026voiceflow.com(opens source in a new tab)
  7. Ada logo

    7. Ada

    Best for: Large support teams that want an AI agent on top of their existing help desk

    PaidWeb

    46.0

    score / 100

    Why switch from Yellow.ai

    AI customer service agent that resolves support conversations across chat, email and voice, aimed at support teams.

    Pros

    • One AI agent across messaging, email, voice and social channels
    • Handoffs to Zendesk, Salesforce, Amazon Connect and others
    • Multilingual with mid-conversation language switching
    • Can take actions through APIs and MCP tools

    Cons

    • No published pricing or self-serve plan
    • Aimed at enterprises; heavy for small teams
    • Admin dashboard is only available in English
    Visit Ada Details and reviews
    How this score is calculated
    Editorial fit ×0.332
    Reviews ×0.363
    Clicks (90 days) ×0.150
    Freshness ×0.1585
    Votes ×0.150

    0 counted reviews, 0 up and 0 down votes. Full formula

    Is Ada a good Yellow.ai alternative?

    Verified facts

    4 of 4 verified
    Channels
    Chat, voice, email, social, third-party
    Checked Nov 8, 2026docs.ada.cx(opens source in a new tab)
    Zendesk handoff
    Yes
    Checked Nov 8, 2026docs.ada.cx(opens source in a new tab)
    Dashboard language
    English only
    Checked Nov 8, 2026docs.ada.cx(opens source in a new tab)
    Supported languages
    60
    Checked Nov 8, 2026docs.ada.cx(opens source in a new tab)

The best Yellow.ai alternative for…

The highest-ranked app in this list for each need.

Ha

Best Yellow.ai alternative for most people

Haptik

Comparable enterprise conversational AI, especially strong on WhatsApp in India.

Botpress logo

Best Yellow.ai alternative for a free plan you can upgrade

Botpress

Self-serve sign-up and transparent per-conversation pricing instead of enterprise contracts.

Intercom logo

Best Yellow.ai alternative for iPhone and Android

Intercom

Help desk and AI agent in one product, sold to support teams of all sizes.

Chatbase logo

Best Yellow.ai alternative for working in the browser

Chatbase

Much faster to launch for teams that don't need a full enterprise rollout.

Yellow.ai alternatives: common questions

What is the best alternative to Yellow.ai?

Haptik ranks first right now. Comparable enterprise conversational AI, especially strong on WhatsApp in India. Intercom and Botpress follow it in our ranking.

Yellow.ai vs Haptik: what's the difference?

Yellow.ai is free with paid plans; Haptik is a paid product. Both run on Web.

Is Yellow.ai free?

Yellow.ai is free with paid plans. Free plan: Yes, 500 sessions/month included; Usage price: $0.99 per resolution after free sessions. Checked on Yellow.ai's own site, November 2026.

How much do Yellow.ai alternatives cost?

Verified prices for the top-ranked Yellow.ai alternatives: Intercom, $29 per seat/month ($19 for new customers), Essential; Botpress, $150/month billed annually (Plus); Chatbase, $32/month billed yearly (Hobby), $40 monthly; Zendesk, $19 per agent/month billed yearly ($25 monthly). Each price was checked on the app's own site; see each card below for the date and source.

Is there a free alternative to Yellow.ai?

Yes. Botpress (free plan + paid) has a free option. Check each app's verified facts for current plan limits.

Is there an open-source alternative to Yellow.ai?

None of the 7 alternatives in this list is open source.

Why do people switch from Yellow.ai?

The complaints we hear most: enterprise pricing is quote-only; free plan is limited to one agent and low volume; more complex to adopt than self-serve chatbot builders.

How is this list ranked?

Every app is scored with the same published formula: how directly it replaces Yellow.ai, reviews (weighted by verification), visits from AppBreakup, how recently its facts were checked against its own website, and reader votes.