Yellow.ai
Enterprise platform for AI agents that handle customer and employee conversations by chat, voice and email.
Updated · AppBreakup editorial · Web
Is Yellow.ai free?
Free plan, plus paid plans
- Usage price:
- $0.99 per resolution after free sessions
- Free plan:
- Yes, 500 sessions/month included
Checked on Yellow.ai's site Nov 8, 2026
Full Yellow.ai pricing and plansSwitch from Yellow.ai to
All 7- Verified facts
- 5 of 5
- Alternatives ranked
- 7
- Approved reviews
- 0
- Visits sent from here
- 0
About Yellow.ai
Yellow.ai builds AI agents for large companies' customer service and internal employee support. Its Nexus platform lets teams design agents that answer and act across chat, voice calls, email and SMS, drawing on a company knowledge base and over a hundred ready-made integrations with tools such as Zendesk, Freshdesk, HubSpot and Genesys. It routes work across a range of large language models, includes testing and debugging tools for agents, and offers analytics on sentiment and topics. Voice agents are a major focus, with support for a wide range of languages, and a newer desktop product targets employee workflows. Customers tend to be banks, insurers, healthcare providers, utilities and retailers. There is a limited free plan for trying the builder with one agent and a small monthly volume, charged per resolution beyond that, but real deployments are on custom enterprise contracts. Compared with self-serve builders, it is heavier to adopt and is sold through demos, with security certifications aimed at regulated industries.
Best for: Large enterprises automating support across voice, chat and email in many languages.
Yellow.ai pricing (checked Nov 8, 2026)
Each line is quoted from Yellow.ai's own site, with the page it came from.
| Plan or term | What it says | Checked | Source |
|---|---|---|---|
| Free plan | Yes, 500 sessions/month included | Nov 8, 2026 | yellow.ai |
| Usage price | $0.99 per resolution after free sessions | Nov 8, 2026 | yellow.ai |
Pros and cons
What works
- Covers voice, chat, email and SMS in one platform
- Large catalogue of ready-made enterprise integrations
- Wide language support for voice agents
- Free tier to try the builder before talking to sales
Why people leave
- Enterprise pricing is quote-only
- Free plan is limited to one agent and low volume
- More complex to adopt than self-serve chatbot builders
Yellow.ai vs Haptik, Intercom and Botpress
From each app's listing and the prices verified on its own site. A dash means we haven't verified it yet.
| Attribute | Yellow.ai | Haptik | Intercom | Botpress |
|---|---|---|---|---|
| Pricing | Free plan + paid | Paid | Paid | Free plan + paid |
| Verified price | $0.99 per resolution after free sessions | — | $29 per seat/month ($19 for new customers), Essential | $150/month billed annually (Plus) |
| Free plan | Yes, 500 sessions/month included | No | No | Yes, $0 with 100 conversations |
| Open source | No | No | No | No |
| Self-hostable | No | No | No | No |
| Platforms | Web | Web | Web, iOS, Android | Web |
Top Yellow.ai alternatives
See all 7- 1HaHaptik78.2
Comparable enterprise conversational AI, especially strong on WhatsApp in India.
- 2
Intercom66.2Help desk and AI agent in one product, sold to support teams of all sizes.
- 3
Botpress64.8Self-serve sign-up and transparent per-conversation pricing instead of enterprise contracts.
- 4
Chatbase61.8Much faster to launch for teams that don't need a full enterprise rollout.
- 5
Zendesk59.5Established help desk with its own AI agents, if you'd rather consolidate on one vendor.
Why people left Yellow.ai
In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.
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Reviews
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Yellow.ai: common questions
What is Yellow.ai?
Yellow.ai: Enterprise platform for AI agents that handle customer and employee conversations by chat, voice and email. Best for large enterprises automating support across voice, chat and email in many languages. Available for Web.
Is Yellow.ai free?
Yellow.ai has a free plan and paid plans. Free plan: Yes, 500 sessions/month included (checked on Yellow.ai's own site).
How much does Yellow.ai cost?
Yellow.ai is free with paid plans. Free plan: Yes, 500 sessions/month included; Usage price: $0.99 per resolution after free sessions. Checked on Yellow.ai's own site, November 2026.
Is Yellow.ai open source?
No, Yellow.ai is not open source.
What platforms does Yellow.ai run on?
Yellow.ai is available for Web.
What are the best alternatives to Yellow.ai?
The highest-ranked Yellow.ai alternatives right now are Haptik, Intercom and Botpress. See the full ranked list for pricing, platforms and verified facts.
Yellow.ai vs Haptik: what's the difference?
Yellow.ai is free with paid plans; Haptik is a paid product. Both run on Web.