Haptik

Enterprise conversational AI for customer support and sales on WhatsApp, voice and web.

PaidAI chatbot and AI agent builders

Updated Nov 5, 2026 · AppBreakup editorial · Web

Visit Haptik See 6 alternatives

Is Haptik free?

No, it's a paid product

2 alternatives with a free option

Switch from Haptik to

All 6

Yellow.ai
Usage price: $0.99 per resolution after free sessions
Intercom
Starting price: $29 per seat/month ($19 for new customers), Essential
Botpress
Starting price: $150/month billed annually (Plus)

Verified facts: 4 of 4
Alternatives ranked: 6
Approved reviews: 0
Visits sent from here: 1

About Haptik

Haptik is an Indian conversational AI company, majority-owned by Jio Platforms since 2019, that builds AI agents for large consumer brands. Its agents handle customer service, sales, bookings and lead qualification over WhatsApp, voice calls, RCS business messaging, Instagram, Facebook Messenger and website chat. Companies can feed in their own documents, sites and product catalogues for answers and recommendations, pick from several model families including GPT, Llama and Claude, and pass tricky cases to human agents in an omnichannel inbox or an existing live chat tool. Voice agents are pitched for high call volumes with routing based on what the caller needs. Analytics dashboards track resolution, satisfaction and common questions. Haptik is strongest with Indian and Asian enterprises in retail, travel, financial services, telecom and education, and supports many languages. There is no self-serve plan or public price list; deployments start with a demo and are priced by contract, often with Haptik's team helping to build the agents.

Best for: Large consumer brands, especially in India, automating WhatsApp and voice support.

What works

Strong WhatsApp, RCS and voice channel coverage
Supports 100+ languages for global or multilingual audiences
Choice of AI models and retrieval from company documents
Built-in agent inbox for human handoff

Why people leave

No public pricing or self-serve sign-up
Aimed at enterprises, so overkill for small businesses
Most customers and references are India-focused

Haptik vs Yellow.ai, Intercom and Botpress

From each app's listing and the prices verified on its own site. A dash means we haven't verified it yet.

Attribute	Haptik	Yellow.ai	Intercom	Botpress
Pricing	Paid	Free plan + paid	Paid	Free plan + paid
Verified price	—	$0.99 per resolution after free sessions	$29 per seat/month ($19 for new customers), Essential	$150/month billed annually (Plus)
Free plan	No	Yes, 500 sessions/month included	No	Yes, $0 with 100 conversations
Open source	No	No	No	No
Self-hostable	No	No	No	No
Platforms	Web	Web	Web, iOS, Android	Web

Top Haptik alternatives

See all 6

1
Yellow.ai
Similar enterprise scope with a free tier to try the builder first.
68.8
2
Intercom
Help desk with a built-in AI agent for companies that want one support tool.
65.0
3
Botpress
Self-serve, with a free plan and published prices for smaller teams.
64.8
4
Chatbase
Quick no-code agent from your docs without an enterprise sales process.
61.8
5
Voiceflow
Visual canvas for designing chat and voice agents, used by product teams that want to build and test flows themselves.
55.9

Why people left Haptik

In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.

No switching stories yet. If you moved away from Haptik, review the app you switched to and tell us why.

Reviews

No approved reviews yet. How we verify reviewers

Write a review of Haptik

Your rating of Haptik

Name

Never shown publicly. A work email helps us verify you.

Title

Your review

What did you use it for, and what was good or bad? At least 40 characters.

Did you switch from another app?

Why did you leave it?

How can we verify you use it? (optional)

A GitHub username, your company domain, or say you can send a screenshot. Verified reviews count more.

I received money, credit or a gift for writing this review. (Incentivized reviews are shown but don't count toward rankings.)

By submitting, you confirm you're at least 16 and agree to our terms. Your name, rating, review and the date are published; your email isn't. See our privacy policy.

Haptik: common questions

What is Haptik?

Haptik: Enterprise conversational AI for customer support and sales on WhatsApp, voice and web. Best for large consumer brands, especially in India, automating WhatsApp and voice support. Available for Web.

Is Haptik free?

No, Haptik is a paid product.

Is Haptik open source?

No, Haptik is not open source.

What platforms does Haptik run on?

Haptik is available for Web.

What are the best alternatives to Haptik?

The highest-ranked Haptik alternatives right now are Yellow.ai, Intercom and Botpress. See the full ranked list for pricing, platforms and verified facts.

Haptik vs Yellow.ai: what's the difference?

Haptik is a paid product; Yellow.ai is free with paid plans. Both run on Web.

See all 6 Haptik alternatives

Haptik facts

4 of 4 verified

Owner: Jio Platforms (majority); Checked Nov 8, 2026haptik.ai(opens source in a new tab); “Haptik is proud to be a part of the Jio - Google - Facebook digital ecosystem Haptik is a part of Jio Platforms Limited”
Languages: 100+; Checked Nov 8, 2026haptik.ai(opens source in a new tab); “Multilingual Support Break language barriers with AI that converses in 100+ languages, ensuring seamless global communication Build Your AI Agent Your Data.”
AI models: GPT, Llama, Claude; Checked Nov 8, 2026haptik.ai(opens source in a new tab); “leading AI models like GPT, llama, and Claude”
Channels: Web, chat, voice and more; Checked Nov 8, 2026haptik.ai(opens source in a new tab); “Deploy your AI Agent across Web, Chat, Voice, and more—effortlessly reaching customers on their preferred platforms.”