incident.io
Slack- and Teams-native incident management with on-call, status pages and post-incident reviews.
- Verified facts
- 4 of 4
- Alternatives ranked
- 5
- Approved reviews
- 0
- Visits sent from here
- 0
About incident.io
incident.io runs incident response from inside Slack or Microsoft Teams. Declaring an incident creates a channel, pulls in the right people, tracks roles, actions and timelines, and keeps stakeholders updated without anyone leaving chat. Its On-call product handles schedules, escalations and phone or push alerts, competing directly with PagerDuty, and it adds public and internal status pages, a service catalogue, workflow automation and AI that drafts summaries and post-incident write-ups. Teams that have outgrown ad-hoc Slack threads like how much structure it adds without feeling bureaucratic. It is not a monitoring tool itself, so alerts come from Datadog, Grafana, Sentry and similar sources. A free Basic plan covers single-team on-call and core incident features; paid plans are billed per user per month, with on-call as an add-on. It is a hosted service used through chat, the web and mobile apps.
Best for: Teams that coordinate incidents in Slack or Teams and want structure and on-call in one tool.
Pros and cons
What works
- Incident workflow lives where the team already talks
- On-call, status pages and reviews in one product
- Free plan for a single team
Why people leave
- Depends heavily on Slack or Teams
- On-call costs extra on paid plans
- No monitoring of its own
Top incident.io alternatives
See all 5- 1
PagerDuty66.5The established on-call platform with the deepest integration list.
- 2
Better Stack62.6Cheaper bundle of on-call, uptime checks and status pages.
- 3
Atlassian Statuspage59.6Dedicated customer status pages if that is the main need.
- 4
Grafana57.2Grafana Cloud's incident and on-call tools sit next to your dashboards.
- 5
Datadog55.3Incident management inside the same platform as your monitoring.
Why people left incident.io
In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.
No switching stories yet. If you moved away from incident.io, review the app you switched to and tell us why.
Reviews
No approved reviews yet. How we verify reviewers
Write a review of incident.io
incident.io: common questions
Is incident.io free?
incident.io has a free plan and paid plans. Free plan: Basic, free forever (checked on incident.io's own site).
Is incident.io open source?
No, incident.io is not open source. Open-source alternatives include Grafana.
What platforms does incident.io run on?
incident.io is available for Web, iOS and Android.
What are the best alternatives to incident.io?
The highest-ranked incident.io alternatives right now are PagerDuty, Better Stack and Atlassian Statuspage. See the full ranked list for pricing, platforms and verified facts.