PagerDuty
On-call scheduling, alert routing and incident response platform for engineering and ops teams.
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About PagerDuty
PagerDuty is the long-standing standard for getting the right person woken up when production breaks. Alerts from monitoring tools such as Datadog, CloudWatch, Prometheus or Sentry flow in, get de-duplicated and grouped, and are routed through on-call schedules and escalation policies to phone, SMS, push and chat. Around that core it offers incident workflows, status pages, post-incident reviews, AIOps noise reduction and runbook automation for larger customers. It integrates with hundreds of tools, which is a big reason companies stay. The trade-off is price and complexity: per-user plans add up, and many advanced features sit in higher tiers or add-ons. A free plan covers a small team with one schedule and limited notifications; paid plans are billed per user. It runs in the browser with well-regarded iOS and Android apps for responders.
Best for: Engineering organisations that need dependable on-call scheduling and escalation.
Pros and cons
What works
- Reliable alert delivery with flexible escalation rules
- Hundreds of integrations with monitoring tools
- Strong mobile apps for responders
Why people leave
- Per-user pricing adds up for large rotations
- Many useful features are in higher tiers or add-ons
- Can feel heavy for small teams
Top PagerDuty alternatives
See all 5- 1
incident.io66.5Slack-native incident response with modern on-call and status pages.
- 2
Better Stack62.6Cheaper on-call bundled with uptime monitoring and status pages.
- 3
Grafana59.6Grafana Cloud includes OnCall and incident tools alongside dashboards.
- 4
Datadog57.2Built-in on-call and incident management if you already use Datadog.
- 5
Instatus55.3Lightweight on-call and status pages for small teams.
Why people left PagerDuty
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Reviews
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PagerDuty: common questions
Is PagerDuty free?
PagerDuty has a free plan and paid plans. Free plan: Up to 5 users, 1 schedule (checked on PagerDuty's own site).
Is PagerDuty open source?
No, PagerDuty is not open source. Open-source alternatives include Grafana.
What platforms does PagerDuty run on?
PagerDuty is available for Web, iOS and Android.
What are the best alternatives to PagerDuty?
The highest-ranked PagerDuty alternatives right now are incident.io, Better Stack and Grafana. See the full ranked list for pricing, platforms and verified facts.