LiveAgent

An all-in-one help desk with live chat, email, call centre and social channels at low per-agent prices.

PaidCustomer support and live chat software

Verified facts: 3 of 3
Alternatives ranked: 5
Approved reviews: 0
Visits sent from here: 0

About LiveAgent

LiveAgent, from the Slovak company Quality Unit, is a help desk that bundles ticketing, live chat, a built-in call centre, social media and messaging channels, a knowledge base and customer portal in one product. It is known for packing a lot of features into relatively low per-agent prices, including VoIP calling without a separate phone system, and for supporting dozens of interface languages. Automation rules, SLAs, canned messages, gamification and reporting are included, and AI agents and chatbots have been added. The trade-offs are a busy interface with many settings, and design and AI features that feel less modern than newer competitors. Plans are priced per agent per month, with discounts for annual billing and limits on team size per tier, plus a free trial without a card. It runs in the browser with mobile apps. It suits budget-conscious teams that need chat, email and phone in one help desk.

Best for: Budget-conscious teams that need chat, email and phone support in one tool.

What works

Built-in call centre with VoIP
Many channels and features for the price
Interface available in many languages

Why people leave

Busy interface with lots of settings
Feels less modern than newer tools
Lower tiers cap team size

Top LiveAgent alternatives

See all 5

1
Freshdesk
Better-known help desk with a cleaner interface and phone in omnichannel plans.
66.5
2
Zoho Desk
Low-cost help desk with a free plan.
62.6
3
HappyFox
Full help desk with unlimited-agent pricing options.
59.6
4
LiveChat
More polished chat experience if chat is the main channel.
57.2
5
Zendesk
Larger ecosystem and enterprise depth.
55.3

Why people left LiveAgent

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LiveAgent: common questions

Is LiveAgent free?

No, LiveAgent is a paid product. Starting price: $15 per agent/month billed annually ($19 monthly) (checked on LiveAgent's own site).

Is LiveAgent open source?

No, LiveAgent is not open source.

What platforms does LiveAgent run on?

LiveAgent is available for Web, iOS and Android.

What are the best alternatives to LiveAgent?

The highest-ranked LiveAgent alternatives right now are Freshdesk, Zoho Desk and HappyFox. See the full ranked list for pricing, platforms and verified facts.

See all 5 LiveAgent alternatives

LiveAgent facts

3 of 3 verified

Starting price: $15 per agent/month billed annually ($19 monthly); Checked Oct 25, 2026liveagent.com(opens source in a new tab); “$19 /agent/mo $19 Billed monthly · cancel anytime $15 billed annually”
Free trial: 30 days, no card required; Checked Oct 25, 2026liveagent.com(opens source in a new tab); “Start a 30-day free trial, no credit card required.”
Mid-tier plan: $29 per agent/month billed annually, up to 15 agents; Checked Oct 25, 2026liveagent.com(opens source in a new tab); “up to 15 agents Every channel, call center and AI for a growing team. $35 /agent/mo”