ManageEngine ServiceDesk Plus

ITIL-ready IT help desk and asset management software, in the cloud or on-premises.

Free plan + paidCustomer support and live chat software

Updated Nov 2, 2026 · AppBreakup editorial · Web, Self-hosted, iOS, Android

Visit ManageEngine ServiceDesk Plus See 4 alternatives

Is ManageEngine ServiceDesk Plus free?

Free plan, plus paid plans

Starting price:: $495 a year for 2 technicians (Professional, on-premises)
Free plan:: Yes, Standard edition up to 5 technicians

Checked on ManageEngine ServiceDesk Plus's site Nov 8, 2026

Full ManageEngine ServiceDesk Plus pricing and plans

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All 4

Freshservice
Starting price: $19/agent/month, billed annually
Jira Service Management
Standard plan: $21.50 per agent/month (varies with team size)
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osTicket
Cloud price: From $12 per agent/month

Verified facts: 7 of 7
Alternatives ranked: 4
Approved reviews: 0
Visits sent from here: 0

About ManageEngine ServiceDesk Plus

ServiceDesk Plus is ManageEngine's IT service management product, used by internal IT teams to handle tickets, requests and IT assets. It comes in three editions: Standard covers the core help desk with incidents, a self-service portal and knowledge base; Professional adds IT asset management; Enterprise adds change, problem and release management, projects, a CMDB and a service catalog. A notable difference from most rivals is the choice of deployment: it is sold as a cloud service and as on-premises software you run on your own server, which suits organisations with data residency rules. AI features are included across editions. Pricing is per technician, and higher editions also factor in the number of IT assets managed, with no charge for end users. A free Standard edition covers up to five technicians, and there is a 30-day trial.

Best for: Mid-sized IT teams wanting full ITSM and asset tracking, including on-premises deployment.

ManageEngine ServiceDesk Plus pricing (checked Nov 8, 2026)

Each line is quoted from ManageEngine ServiceDesk Plus's own site, with the page it came from.

Plan or term	What it says	Checked	Source
Free plan	Yes, Standard edition up to 5 technicians	Nov 8, 2026	manageengine.com
Free trial	30 days	Nov 8, 2026	manageengine.com
Pricing basis	Per technician (plus IT assets on higher editions)	Nov 8, 2026	manageengine.com
Starting price	$495 a year for 2 technicians (Professional, on-premises)	Nov 8, 2026	manageengine.com
Professional plan	$645 a year for 2 technicians (cloud)	Nov 8, 2026	manageengine.com
Enterprise plan	From $1,195 a year for 2 technicians (on-premises)	Nov 8, 2026	manageengine.com

Full ManageEngine ServiceDesk Plus pricing and cheaper alternatives

What works

Available both as cloud and self-hosted on-premises software
Free edition for up to five technicians
Asset management and CMDB built in on higher editions
No per-user charges for end users raising tickets

Why people leave

Change, problem and project features require the top edition
Interface and configuration feel dense compared with newer help desks
Pricing grid varies by deployment, edition and asset count

ManageEngine ServiceDesk Plus vs Freshservice, Jira Service Management and osTicket

From each app's listing and the prices verified on its own site. A dash means we haven't verified it yet.

Attribute	ManageEngine ServiceDesk Plus	Freshservice	Jira Service Management	osTicket
Pricing	Free plan + paid	Paid	Free plan + paid	Open source
Verified price	$495 a year for 2 technicians (Professional, on-premises)	$19/agent/month, billed annually	$21.50 per agent/month (varies with team size)	From $12 per agent/month
Free plan	Yes, Standard edition up to 5 technicians	No	Yes, up to 3 agents	Free app
Open source	No	No	No	Yes
Self-hostable	No	No	No	Yes
Platforms	Web, Self-hosted, iOS, Android	Web, iOS, Android	Web, iOS, Android	Web, Self-hosted

Full ManageEngine ServiceDesk Plus vs Jira Service Management comparison

Top ManageEngine ServiceDesk Plus alternatives

See all 4

1
Freshservice
Cleaner cloud service desk that is faster to roll out, with similar ITIL modules.
68.8
2
Jira Service Management
Fits IT teams already using Jira and Confluence, with a free tier for small teams.
64.8
3
osTicket
Free open-source ticketing for teams that only need a basic self-hosted help desk.
59.4
4
SysAid
ITIL help desk with asset management and AI ticket automation, aimed at the same mid-size IT teams.
57.5

Why people left ManageEngine ServiceDesk Plus

In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.

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ManageEngine ServiceDesk Plus: common questions

What is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus: ITIL-ready IT help desk and asset management software, in the cloud or on-premises. Best for mid-sized IT teams wanting full ITSM and asset tracking, including on-premises deployment. Available for Web, iOS and Android, and you can host it yourself.

Is ManageEngine ServiceDesk Plus free?

ManageEngine ServiceDesk Plus has a free plan and paid plans. Free plan: Yes, Standard edition up to 5 technicians (checked on ManageEngine ServiceDesk Plus's own site).

How much does ManageEngine ServiceDesk Plus cost?

ManageEngine ServiceDesk Plus is free with paid plans. Free plan: Yes, Standard edition up to 5 technicians; Free trial: 30 days; Pricing basis: Per technician (plus IT assets on higher editions); Starting price: $495 a year for 2 technicians (Professional, on-premises). Checked on ManageEngine ServiceDesk Plus's own site, November 2026.

Does ManageEngine ServiceDesk Plus have a free trial or refund?

Free trial: 30 days. Source: ManageEngine ServiceDesk Plus's own site.

Is ManageEngine ServiceDesk Plus open source?

No, ManageEngine ServiceDesk Plus is not open source. Open-source alternatives include osTicket.

What platforms does ManageEngine ServiceDesk Plus run on?

ManageEngine ServiceDesk Plus is available for Web, Self-hosted, iOS and Android.

What are the best alternatives to ManageEngine ServiceDesk Plus?

The highest-ranked ManageEngine ServiceDesk Plus alternatives right now are Freshservice, Jira Service Management and osTicket. See the full ranked list for pricing, platforms and verified facts.

ManageEngine ServiceDesk Plus vs Freshservice: what's the difference?

ManageEngine ServiceDesk Plus is free with paid plans; Freshservice is a paid product. Verified prices: ManageEngine ServiceDesk Plus $495 a year for 2 technicians (Professional, on-premises), Freshservice $19/agent/month, billed annually. Both run on Web, iOS and Android.

See all 4 ManageEngine ServiceDesk Plus alternatives

ManageEngine ServiceDesk Plus facts

7 of 7 verified

Deployment: Cloud and on-premises; Checked Nov 8, 2026manageengine.com(opens source in a new tab); “available in both cloud and on-premises deployments”
Free plan: Yes, Standard edition up to 5 technicians; Checked Nov 8, 2026manageengine.com(opens source in a new tab); “Cloud Deployment On-Premises Deployment Standard Edition is free for up to five technicians, with a paid plan starting at $1,545 per year for 10 technicians.”
Free trial: 30 days; Checked Nov 8, 2026manageengine.com(opens source in a new tab); “A 30-day, free trial is also available for both cloud and on-premises deployments.”
Pricing basis: Per technician (plus IT assets on higher editions); Checked Nov 8, 2026manageengine.com(opens source in a new tab); “Pricing is based on the number of technicians”
Starting price: $495 a year for 2 technicians (Professional, on-premises); Checked Nov 8, 2026manageengine.com(opens source in a new tab); “Professional Edition starts at $495 per year for two technicians and 250 IT assets.”
Professional plan: $645 a year for 2 technicians (cloud); Checked Nov 8, 2026manageengine.com(opens source in a new tab); “Professional Edition starts at $645 per year for two technicians and 250 assets.”
Enterprise plan: From $1,195 a year for 2 technicians (on-premises); Checked Nov 8, 2026manageengine.com(opens source in a new tab); “Enterprise Edition starts at $1,195 per year for two technicians and 250 IT assets per technician.”