respond.io
Customer conversation platform for sales and support over WhatsApp, Instagram and other messengers.
Updated · AppBreakup editorial · Web, iOS, Android
Is respond.io free?
No, it's a paid product
- Starting price:
- $79/month billed yearly ($948/yr, Starter)
- Free trial:
- 7 days
Checked on respond.io's site Nov 8, 2026
2 alternatives with a free option Full respond.io pricing and plansSwitch from respond.io to
All 7- Verified facts
- 5 of 5
- Alternatives ranked
- 7
- Approved reviews
- 0
- Visits sent from here
- 0
About respond.io
respond.io gathers a company's messaging channels, including WhatsApp Business API, Instagram, Facebook Messenger, TikTok, Telegram, LINE, WeChat, SMS, email and website chat, into one inbox for sales and support teams. Conversations are routed to agents, contacts are merged across channels into a single profile, and a visual workflow builder automates lead capture, assignment and follow-ups. AI agents can answer and qualify, and broadcasts send WhatsApp campaigns. It also offers WhatsApp calling. Compared with creator-focused chat marketing tools, respond.io is aimed at businesses with teams of agents, such as dealerships, travel agencies and education providers, especially in markets where WhatsApp is the main way customers buy. Pricing is per month by plan, with usage measured in monthly active contacts rather than total contacts; there is a 7-day free trial. It runs in the browser with mobile apps.
Best for: Sales and support teams selling mainly through WhatsApp and other messaging apps.
respond.io pricing (checked Nov 8, 2026)
Each line is quoted from respond.io's own site, with the page it came from.
| Plan or term | What it says | Checked | Source |
|---|---|---|---|
| Free trial | 7 days | Nov 8, 2026 | respond.io |
| Starting price | $79/month billed yearly ($948/yr, Starter) | Nov 8, 2026 | respond.io |
| Pricing basis | Monthly active contacts | Nov 8, 2026 | respond.io |
| Growth plan | $159/month billed yearly ($1,908/yr) | Nov 8, 2026 | respond.io |
| Advanced plan | $279/month billed yearly ($3,348/yr) | Nov 8, 2026 | respond.io |
Pros and cons
What works
- Very wide channel coverage, including Telegram, LINE and WeChat
- Billed on monthly active contacts, not stored contacts
- Workflow automation and routing built for agent teams
- 7-day trial without a credit card
Why people leave
- Starter plan is pricier than creator-focused tools
- Broadcasts are excluded from the free trial
- More setup than simple Instagram auto-reply tools
respond.io vs Intercom, Trengo and WATI
From each app's listing and the prices verified on its own site. A dash means we haven't verified it yet.
| Attribute | respond.io | Intercom | Trengo | WATI |
|---|---|---|---|---|
| Pricing | Paid | Paid | Paid | Paid |
| Verified price | $79/month billed yearly ($948/yr, Starter) | $29 per seat/month ($19 for new customers), Essential | €299/month billed annually; €349 month-to-month (Boost) | ₹2,699 a month, billed quarterly (Growth) |
| Free plan | No | No | No | No |
| Open source | No | No | No | No |
| Self-hostable | No | No | No | No |
| Platforms | Web, iOS, Android | Web, iOS, Android | Web, iOS, Android | Web, Android, iOS |
Top respond.io alternatives
See all 7- 1
Intercom66.2Stronger for website and in-app support with a mature AI agent and help centre.
- 2
Trengo52.6Omnichannel team inbox with WhatsApp support, popular with European service teams.
- 3
WATI50.0Narrower WhatsApp-first inbox with broadcasts and chatbots, usually cheaper for teams that only need WhatsApp.
- 4
Kommo49.0Messenger-based CRM: chats from WhatsApp and Instagram land straight in a sales pipeline with deals and tasks.
- 5
Chatwoot48.2Open-source shared inbox you can self-host, with WhatsApp, email and website chat channels in one place.
Why people left respond.io
In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.
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respond.io: common questions
What is respond.io?
respond.io: Customer conversation platform for sales and support over WhatsApp, Instagram and other messengers. Best for sales and support teams selling mainly through WhatsApp and other messaging apps. Available for Web, iOS and Android.
Is respond.io free?
No, respond.io is a paid product. Starting price: $79/month billed yearly ($948/yr, Starter) (checked on respond.io's own site).
How much does respond.io cost?
respond.io is a paid product. Free trial: 7 days; Starting price: $79/month billed yearly ($948/yr, Starter); Pricing basis: Monthly active contacts; Growth plan: $159/month billed yearly ($1,908/yr). Checked on respond.io's own site, November 2026.
Does respond.io have a free trial or refund?
Free trial: 7 days. Source: respond.io's own site.
Is respond.io open source?
No, respond.io is not open source. Open-source alternatives include Chatwoot.
What platforms does respond.io run on?
respond.io is available for Web, iOS and Android.
What are the best alternatives to respond.io?
The highest-ranked respond.io alternatives right now are Intercom, Trengo and WATI. See the full ranked list for pricing, platforms and verified facts.
respond.io vs Intercom: what's the difference?
Both respond.io and Intercom are paid products. Verified prices: respond.io $79/month billed yearly ($948/yr, Starter), Intercom $29 per seat/month ($19 for new customers), Essential. Both run on Web, iOS and Android.