UVdesk

An open-source PHP help desk aimed at ecommerce sellers and marketplaces, with a hosted SaaS edition.

Open sourceSelf-hostableCustomer support and live chat software

Verified facts: 3 of 3
Alternatives ranked: 4
Approved reviews: 0
Visits sent from here: 0

About UVdesk

UVdesk is a help desk from Webkul, the company known for ecommerce extensions. The open-source edition is built on the Symfony PHP framework and provides email ticketing, a knowledge base, a customer portal, workflows, saved replies and agent groups, and you can extend it with apps. Its distinguishing feature is ecommerce reach: integrations and apps connect it to platforms and marketplaces such as Magento, Shopify, WooCommerce, Amazon and eBay, so order details can sit alongside tickets. Besides self-hosting the open-source version for free, you can buy a hosted SaaS edition with more features. The community edition is less polished than commercial help desks and documentation is uneven, and many integrations are sold separately. It runs in the browser and on your own server. It suits PHP-savvy ecommerce sellers and marketplace operators who want a customisable, self-hosted help desk.

Best for: PHP-savvy ecommerce sellers who want a customisable self-hosted help desk.

What works

Free open-source edition on Symfony
Integrations with many ecommerce platforms and marketplaces
Extensible with apps

Why people leave

Less polished than commercial help desks
Uneven documentation
Many integrations are paid extras

Top UVdesk alternatives

See all 4

1
osTicket
Long-established open-source ticketing with a large community.
66.5
2
FreeScout
Lightweight open-source shared inbox with a cleaner interface.
62.6
3
Zammad
Modern open-source help desk with more channels built in.
59.6
4
Gorgias
Hosted ecommerce help desk with order actions inside tickets.
57.2

Why people left UVdesk

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UVdesk: common questions

Is UVdesk free?

Yes. UVdesk is free, open-source software that you can host yourself.

Is UVdesk open source?

Yes. The source code is on GitHub at uvdesk/community-skeleton. You can also run it on your own server.

What platforms does UVdesk run on?

UVdesk is available for Web and Self-hosted.

What are the best alternatives to UVdesk?

The highest-ranked UVdesk alternatives right now are osTicket, FreeScout and Zammad. See the full ranked list for pricing, platforms and verified facts.

See all 4 UVdesk alternatives

UVdesk facts

3 of 3 verified

Open source: Yes; Checked Oct 25, 2026uvdesk.com(opens source in a new tab); “Open Source Helpdesk System for eCommerce, Marketplaces”
Framework: Symfony (PHP); Checked Oct 25, 2026uvdesk.com(opens source in a new tab); “using Standard Symfony PHP framework.”
Editions: SaaS and open source; Checked Oct 25, 2026uvdesk.com(opens source in a new tab); “UVdesk offers SaaS-based and Open Source helpdesk solution to ease the overall support process to deliver best customer service.”