Microsoft Dynamics 365 Sales vs Salesforce Sales Cloud

Updated October 2026 · AppBreakup editorial

Microsoft Dynamics 365 Sales

Microsoft's enterprise sales CRM, tightly linked to Outlook, Teams, Excel and Power BI.

Paid

Visit Microsoft Dynamics 365 Sales Microsoft Dynamics 365 Sales profile

Salesforce Sales Cloud

The enterprise sales CRM most large companies standardise on, with a huge app and partner ecosystem.

Paid

Visit Salesforce Sales Cloud Salesforce Sales Cloud profile

The short answer

Pick Dynamics 365 Sales if your company is committed to Microsoft 365 and wants a CRM that works closely with Outlook, Teams, Excel and Power BI. Pick Salesforce Sales Cloud if you want the largest ecosystem of integrations, consultants and admins, and a lower entry price. Both are complex enterprise CRMs; the deciding factor is usually which ecosystem your company already runs on.

Microsoft Dynamics 365 Sales or Salesforce Sales Cloud: our take

Both are built for mid-sized and large sales organisations managing leads, accounts, opportunities and forecasts, and both can be customised heavily. Salesforce Sales Cloud models almost any process with custom objects, approval flows, territories, permission rules and multi-currency forecasting, and its AppExchange marketplace and large pool of trained admins mean most requirements already have a known solution. Dynamics 365 Sales is built around Microsoft's stack: Outlook and Teams integration, Excel editing, Power BI dashboards, Power Automate flows and Copilot plug in directly, and it shares the Dataverse data platform with other Dynamics 365 apps such as Customer Service and Field Service. Power Apps is its route to customisation, which suits companies that already have Microsoft developers or partners.

On price, Salesforce has a lower entry point. Its Starter Suite costs $25 per user/month and the Pro Suite $100 per user/month, with Agentforce for Sales AI from $125/user/month, and a 30-day trial. Dynamics 365 Sales starts at $65 per user/month paid yearly, with the Enterprise plan at $105 and Premium at $150 per user/month, also paid yearly, and offers a free trial. With both, costs climb quickly as you add editions and add-ons, and Dynamics' licensing in particular has many moving parts and needs annual commitments.

Setup is serious work either way. Each usually needs a partner or an in-house admin, and both are more than most small teams need. Both run in the browser and on iOS and Android.

If your organisation lives in Outlook, Teams and Excel and already has Microsoft partners, Dynamics 365 Sales will fit more naturally. If you want the widest choice of integrations and people who know the product, or a cheaper starter tier as you grow, Salesforce is the safer default.

Choose Microsoft Dynamics 365 Sales if…

Mid-sized and large companies already standardised on Microsoft 365
Deep integration with Outlook, Teams, Excel and Power BI
Customisable with Power Apps and Power Automate

Choose Salesforce Sales Cloud if…

Larger sales organisations that need deep customisation and an admin to run it
Models almost any sales process with custom objects and flows
Largest ecosystem of integrations, consultants and trained admins

What is Microsoft Dynamics 365 Sales?

Dynamics 365 Sales is Microsoft's CRM for managing leads, opportunities, accounts and forecasts in larger organisations. Its main selling point is how closely it works with the rest of Microsoft's stack: Outlook and Teams integration, Excel export and editing, Power BI dashboards, Power Automate flows and Copilot features all plug in directly, and it shares the Dataverse data platform with other Dynamics 365 apps such as Customer Service and Field Service. It can be customised heavily with Power Apps, which makes it attractive to companies that already have Microsoft developers or partners. Like Salesforce, it is complex to configure, licensing has many moving parts, and small teams usually find it more than they need. Pricing is per user per month on annual commitments across Professional, Enterprise and Premium plans, with a free trial. It runs in the browser and has mobile apps for iOS and Android. It suits mid-sized and large companies committed to Microsoft 365.

What is Salesforce Sales Cloud?

Sales Cloud is Salesforce's core CRM for managing leads, accounts, opportunities and forecasts. It is the default choice for many large and mid-sized sales organisations because almost anything can be modelled: custom objects, approval flows, territories, complex permission rules and multi-currency forecasting. The AppExchange marketplace and a large pool of consultants and admins mean most integrations and odd requirements already have a known answer. The trade-off is weight. Setting it up well usually needs a dedicated admin or a partner, the interface has accumulated years of features, and the bill grows quickly once you add editions, AI features and add-ons. Pricing is per user per month across several suites, starting with a small-business Starter Suite and climbing steeply for Enterprise and Unlimited editions; there is no free plan, only a trial. It runs in the browser with iOS and Android apps. Small teams with simple pipelines are often better served by lighter tools, but companies that expect to grow into complex processes rarely outgrow it.

Side by side

Attribute	Microsoft Dynamics 365 Sales	Salesforce Sales Cloud
Pricing	Paid	Paid
Open source	No	No
Self-hostable	No	No
Platforms	Web, iOS, Android	Web, iOS, Android
Best for	Mid-sized and large companies already standardised on Microsoft 365	Larger sales organisations that need deep customisation and an admin to run it
Status	Active	Active

Verified facts, compared

Facts both apps publish, checked on each vendor's own site.

Fact	Microsoft Dynamics 365 Sales	Salesforce Sales Cloud
Starting price	$65 per user/month, paid yearly	$25 per user/month (Starter Suite)
Free trial	Yes	30 days