Olark

A long-running, simple live chat tool that now offers an AI website agent alongside human chat.

PaidCustomer support and live chat software

Verified facts: 3 of 3
Alternatives ranked: 5
Approved reviews: 0
Visits sent from here: 0

About Olark

Olark is a live chat service that has been around since 2009 and is known for being simple to set up and use. Teams add a chat box to their site, answer visitors from a clean web app, see basic visitor details, and use canned responses, chat routing, transcripts and integrations with CRMs like Salesforce and HubSpot. It now sells an AI website agent that answers questions, qualifies leads and routes visitors around the clock, with one human seat included, while the classic human-only live chat remains available at a flat per-agent price. It suits small teams, schools and service businesses that want straightforward chat without a full help desk. The AI plan is expensive compared with chat-only tools, there is no free plan, and features such as ticketing, omnichannel messaging and a knowledge base are limited or absent. It runs in the browser. It suits organisations that just want reliable, easy website chat.

Best for: Small teams, schools and service businesses that want simple, reliable website chat.

What works

Very simple to install and use
Flat per-agent price for human chat
CRM integrations with Salesforce and HubSpot

Why people leave

AI agent plan is expensive
No free plan
Few help desk features beyond chat

Top Olark alternatives

See all 5

1
LiveChat
More polished chat app with deeper ecommerce features.
66.5
2
tawk.to
Free live chat with unlimited agents.
62.6
3
Crisp
Modern chat inbox with a free plan and cheaper AI.
59.6
4
Tidio
Small-business chat with an AI agent at a lower entry price.
57.2
5
Lime Connect (formerly Userlike)
Chat and messaging with a free tier and GDPR-focused hosting.
55.3

Why people left Olark

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Olark: common questions

Is Olark free?

No, Olark is a paid product. Live chat price: $29 per agent/month (checked on Olark's own site).

Is Olark open source?

No, Olark is not open source.

What platforms does Olark run on?

Olark is available for Web.

What are the best alternatives to Olark?

The highest-ranked Olark alternatives right now are LiveChat, tawk.to and Crisp. See the full ranked list for pricing, platforms and verified facts.

See all 5 Olark alternatives

Olark facts

3 of 3 verified

Live chat price: $29 per agent/month; Checked Oct 25, 2026olark.com(opens source in a new tab); “Full-featured Live Chat, no AI — $29 /agent/month The same product 12,000+ businesses have trusted since 2009.”
AI website agent: $400/month, billed annually; Checked Oct 25, 2026olark.com(opens source in a new tab); “$400 /month · billed annually ($4,800/yr) Unlimited conversations, 24/7 — for less than a part-time hire.”
Customers: 12,000+ businesses; Checked Oct 25, 2026olark.com(opens source in a new tab); “Full-featured Live Chat, no AI — $29 /agent/month The same product 12,000+ businesses have trusted since 2009.”