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SurveySparrow

A survey and customer-experience platform known for chat-style conversational surveys.

Free plan + paidForm and survey builders
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About SurveySparrow

SurveySparrow is an India-founded survey platform that popularised chat-like conversational surveys, where questions appear one by one in a messaging style. Beyond surveys and forms, it offers customer-experience tools such as NPS, CSAT and CES programmes, recurring surveys, offline survey apps, AI analysis of open-ended answers, dashboards, and modules for employee feedback and online reviews. Surveys can be shared by link, email, SMS, website widgets or embedded in apps, and integrations cover tools like HubSpot, Salesforce, Slack and Zapier. A forever-free plan covers a small number of responses, and paid plans are priced per user per month for surveys or as packages for CX, with a free trial of premium features. Pricing and packaging can be confusing, and advanced features sit on higher tiers. It runs in the browser with iOS and Android apps, including an offline app. It suits businesses that want engaging surveys plus ongoing CX measurement.

Best for: Businesses that want conversational surveys and ongoing NPS or CSAT programmes.

Pros and cons

What works

  • Engaging chat-style surveys
  • CX tools like NPS, CSAT and recurring surveys
  • Offline survey app

Why people leave

  • Confusing packaging across products
  • Free plan has very low response limits
  • Advanced features on higher tiers

Top SurveySparrow alternatives

See all 5
  1. 1SurveyMonkey logo
    SurveyMonkey

    Broader templates and analysis from the best-known brand.

    66.5
  2. 2Typeform logo
    Typeform

    Polished conversational forms for marketing use.

    62.6
  3. 3QuestionPro logo
    QuestionPro

    Research-grade surveys and CX at competitive prices.

    59.6
  4. 4Survicate logo
    Survicate

    In-app and website feedback surveys.

    57.2
  5. 5Qualtrics logo
    Qualtrics

    Enterprise experience management.

    55.3

Why people left SurveySparrow

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SurveySparrow: common questions

Is SurveySparrow free?

SurveySparrow has a free plan and paid plans. Free plan: Forever free, 75 responses per quarter (checked on SurveySparrow's own site).

Is SurveySparrow open source?

No, SurveySparrow is not open source.

What platforms does SurveySparrow run on?

SurveySparrow is available for Web, iOS and Android.

What are the best alternatives to SurveySparrow?

The highest-ranked SurveySparrow alternatives right now are SurveyMonkey, Typeform and QuestionPro. See the full ranked list for pricing, platforms and verified facts.

See all 5 SurveySparrow alternatives