WalkMe
Enterprise digital adoption platform that adds guidance, automation and usage analytics on top of business software.
Updated · AppBreakup editorial · Web, Windows
Is WalkMe free?
No, it's a paid product
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About WalkMe
WalkMe is a digital adoption platform used mostly by large organisations to help employees and customers get through software such as Salesforce, Workday, SAP and ServiceNow. It overlays step-by-step walk-throughs, tooltips, pop-ups and an on-screen menu on web, desktop and mobile apps, and can automate repetitive steps or fill in forms. On the analytics side it shows which applications and features people actually use, where they drop off in forms and workflows, and where licences are going unused. Newer releases add contextual AI assistance and AI-generated content. There is a separate offer for employee-facing and customer-facing deployments, both sold through custom quotes rather than public plans. WalkMe keeps data centres in the US and EU, supports SSO, white-labelling and PII censorship, and offers native SDKs for iOS and Android apps.
Best for: Large enterprises rolling out SAP, Salesforce or Workday who need guidance and adoption analytics at scale.
Pros and cons
What works
- Works across third-party enterprise apps, including SAP GUI on Windows
- Usage analytics help find unused licences and form drop-offs
- US and EU data centres plus PII censorship controls
Why people leave
- Quote-only pricing aimed at large contracts
- Behavioural segments are capped at 10 per system
- More setup and admin than lightweight SaaS onboarding tools
WalkMe vs Whatfix, Userpilot and Appcues
From each app's listing and the prices verified on its own site. A dash means we haven't verified it yet.
Top WalkMe alternatives
See all 6- 1
Whatfix68.8Closest enterprise rival, with a self-hosted option, offline mode and support for Citrix virtual desktops.
- 2
Userpilot61.8Public pricing and faster setup if you only need guidance inside a SaaS product you build.
- 3
Appcues59.4Simpler no-code tours and announcements for customer-facing products without an enterprise rollout.
- 4
Userlane57.5Enterprise in-app guidance for employee software rollouts, with a simpler editor than WalkMe's.
- 5
Chameleon55.9Product tours, tooltips and in-app surveys for SaaS teams, priced well below WalkMe's enterprise contracts.
Why people left WalkMe
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WalkMe: common questions
What is WalkMe?
WalkMe: Enterprise digital adoption platform that adds guidance, automation and usage analytics on top of business software. Best for large enterprises rolling out SAP, Salesforce or Workday who need guidance and adoption analytics at scale. Available for Web and Windows.
Is WalkMe free?
No, WalkMe is a paid product.
Is WalkMe open source?
No, WalkMe is not open source.
What platforms does WalkMe run on?
WalkMe is available for Web and Windows.
What are the best alternatives to WalkMe?
The highest-ranked WalkMe alternatives right now are Whatfix, Userpilot and Appcues. See the full ranked list for pricing, platforms and verified facts.
WalkMe vs Whatfix: what's the difference?
Both WalkMe and Whatfix are paid products. Both run on Web and Windows.