Whatfix
Digital adoption platform for in-app guidance and training across web, desktop and mobile software.
Updated · AppBreakup editorial · Web, Windows, Self-hosted
Is Whatfix free?
No, it's a paid product
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About Whatfix
Whatfix overlays guided walkthroughs, tooltips, task lists, pop-ups and a self-help widget on the software people use at work, from CRMs and HR systems to custom web apps and desktop applications. It is used both for employee training and change management and for onboarding customers in a SaaS product. Alongside guidance, it offers product analytics for tracking user actions, funnels and cohorts, and Mirror, which builds simulated copies of applications for hands-on training. Deployment can be cloud or self-hosted, guidance can work offline, and content can be shown in virtual desktop environments such as Citrix and Azure Virtual Desktop, which makes it a common pick in regulated industries. Plans for web and desktop come in Standard, Premium and Enterprise tiers, plus separate mobile plans, all sold through sales with no public prices.
Best for: Enterprises training staff on many web and desktop apps, including in virtual desktop setups.
Pros and cons
What works
- Cloud or self-hosted deployment options
- Guidance works offline and inside Citrix and Azure Virtual Desktop
- Basic product analytics included free with any web and desktop plan
Why people leave
- No public prices; all plans need a demo and quote
- Standard plan is limited to two integrations
- Several analytics features are not available for desktop apps
Whatfix vs WalkMe, Userpilot and Appcues
From each app's listing and the prices verified on its own site. A dash means we haven't verified it yet.
Top Whatfix alternatives
See all 6- 1
WalkMe68.8The other big enterprise DAP, with strong SAP support and adoption analytics for licence optimisation.
- 2
Userpilot61.8Lighter, public-priced option for product teams who only need onboarding in their own web app.
- 3
Appcues59.4Quicker to roll out for customer onboarding, with every feature on every plan.
- 4
Userlane57.5Enterprise digital adoption platform with no-code guides over internal apps like SAP and Salesforce.
- 5
UserGuiding55.9Cheaper, simpler product tours and checklists for teams that don't need an enterprise rollout.
Why people left Whatfix
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Whatfix: common questions
What is Whatfix?
Whatfix: Digital adoption platform for in-app guidance and training across web, desktop and mobile software. Best for enterprises training staff on many web and desktop apps, including in virtual desktop setups. Available for Web and Windows, and you can host it yourself.
Is Whatfix free?
No, Whatfix is a paid product.
Is Whatfix open source?
No, Whatfix is not open source.
What platforms does Whatfix run on?
Whatfix is available for Web, Windows and Self-hosted.
What are the best alternatives to Whatfix?
The highest-ranked Whatfix alternatives right now are WalkMe, Userpilot and Appcues. See the full ranked list for pricing, platforms and verified facts.
Whatfix vs WalkMe: what's the difference?
Both Whatfix and WalkMe are paid products. Both run on Web and Windows.