Fin
Intercom's AI customer service agent that answers and resolves support queries across chat, email and voice.
Updated · AppBreakup editorial · Web
Is Fin free?
No, it's a paid product
- Pricing:
- $0.99 per outcome
- Free trial:
- 14 days, no credit card
Checked on Fin's site Nov 8, 2026
2 alternatives with a free option Full Fin pricing and plansSwitch from Fin to
All 5- Verified facts
- 5 of 5
- Alternatives ranked
- 5
- Approved reviews
- 0
- Visits sent from here
- 0
About Fin
Fin is an AI agent from Intercom that answers customer questions and resolves support conversations on a company's behalf. You train it on your help content, policies and data connectors, test it with simulated conversations, then put it on chat, email, WhatsApp, SMS, social channels, Slack and, for some customers, phone. When it can't finish a job it hands the conversation to a human in your existing inbox. Fin is built into the Intercom helpdesk, but it also plugs into other helpdesks such as Salesforce, Zendesk, HubSpot and Freshdesk, so you don't have to switch support platforms to use it. Procedures let it carry out multi-step tasks like updating accounts or checking orders in other systems. Pricing is usage-based: you pay per resolved outcome rather than per seat, with a minimum commitment, and there's a free trial. It suits mid-size and larger support teams that want to automate a big share of routine tickets.
Best for: Support teams that want an AI agent resolving tickets on top of Intercom or their current helpdesk.
Fin pricing (checked Nov 8, 2026)
Each line is quoted from Fin's own site, with the page it came from.
| Plan or term | What it says | Checked | Source |
|---|---|---|---|
| Pricing | $0.99 per outcome | Nov 8, 2026 | fin.ai |
| Free trial | 14 days, no credit card | Nov 8, 2026 | fin.ai |
| Billing currency | USD only | Nov 8, 2026 | fin.ai |
Pros and cons
What works
- Works with Intercom and other helpdesks like Salesforce, Zendesk and HubSpot
- Pay per resolved outcome instead of per seat
- Runs on chat, email, WhatsApp, SMS, social and voice
Why people leave
- Monthly minimum commitment on other helpdesks makes it costly for small teams
- Voice is custom-priced and only offered to select customers
- Billed in US dollars only
Fin vs Zendesk, Chatbase and Botpress
From each app's listing and the prices verified on its own site. A dash means we haven't verified it yet.
| Attribute | Fin | Zendesk | Chatbase | Botpress |
|---|---|---|---|---|
| Pricing | Paid | Paid | Paid | Free plan + paid |
| Verified price | $0.99 per outcome | $19 per agent/month billed yearly ($25 monthly) | $32/month billed yearly (Hobby), $40 monthly | $150/month billed annually (Plus) |
| Free plan | No | No | No | Yes, $0 with 100 conversations |
| Open source | No | No | No | No |
| Self-hostable | No | No | No | No |
| Platforms | Web | Web, iOS, Android | Web | Web |
Top Fin alternatives
See all 5- 1
Zendesk69.4Keeps AI agents, ticketing and help centre in one suite if you'd rather not add a separate AI vendor.
- 2
Chatbase61.8Cheaper self-serve AI support bot trained on your docs, better suited to small teams.
- 3
Botpress59.4Open-source, build-it-yourself agent platform for teams that want full control over logic and hosting.
- 4
Yellow.ai57.5Enterprise AI agents for chat and voice with strong coverage of Asian markets and languages.
- 5
Ada54.5Dedicated AI customer service agent company, a common head-to-head pick for enterprise support teams.
Why people left Fin
In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.
No switching stories yet. If you moved away from Fin, review the app you switched to and tell us why.
Reviews
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Fin: common questions
What is Fin?
Fin: Intercom's AI customer service agent that answers and resolves support queries across chat, email and voice. Best for support teams that want an AI agent resolving tickets on top of Intercom or their current helpdesk. Available for Web.
Is Fin free?
No, Fin is a paid product.
How much does Fin cost?
Fin is a paid product. Pricing: $0.99 per outcome; Free trial: 14 days, no credit card; Billing currency: USD only. Checked on Fin's own site, November 2026.
Does Fin have a free trial or refund?
Free trial: 14 days, no credit card. Source: Fin's own site.
Is Fin open source?
No, Fin is not open source.
What platforms does Fin run on?
Fin is available for Web.
What are the best alternatives to Fin?
The highest-ranked Fin alternatives right now are Zendesk, Chatbase and Botpress. See the full ranked list for pricing, platforms and verified facts.
Fin vs Zendesk: what's the difference?
Both Fin and Zendesk are paid products. Verified prices: Fin $0.99 per outcome, Zendesk $19 per agent/month billed yearly ($25 monthly). Only Zendesk runs on iOS and Android.