Capsule CRM
A simple, tidy CRM for small businesses tracking contacts, sales pipelines and projects.
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About Capsule CRM
Capsule is a straightforward CRM from the UK aimed at small businesses and freelancers. It stores people and organisations with their emails, notes and tasks, tracks opportunities through one or more sales pipelines, and follows delivery work through simple project boards. Integrations with tools like Xero, QuickBooks, Mailchimp and Google Workspace or Microsoft 365 cover most small-business setups, and higher tiers add workflow automation, AI features and advanced reporting. Its strength is restraint: it is clean, quick to learn and doesn't push you into features you won't use. The flip side is that it lacks built-in calling, marketing automation and the depth that larger sales teams expect. There is a free plan for up to two users with limited contacts, then Starter, Growth and Advanced plans billed per user per month with a 14-day trial. It runs in the browser with iOS and Android apps. It suits small service businesses that want an easy place to keep relationships and deals.
Best for: Small businesses and freelancers who want a clean, low-effort CRM.
Pros and cons
What works
- Clean interface that small teams pick up quickly
- Free plan for up to two users
- Projects alongside sales pipelines
Why people leave
- Free plan is capped at 250 contacts
- No built-in calling or marketing automation
- Reporting is basic on lower plans
Top Capsule CRM alternatives
See all 6- 1
Less Annoying CRM66.5Equally simple, with one flat price that includes every feature.
- 2
OnePageCRM62.6Action-focused CRM for small teams that live by follow-ups.
- 3
Pipedrive59.6Stronger pipeline tools when sales becomes the main focus.
- 4
HubSpot CRM57.2Free CRM with no contact cap and room to add marketing tools.
- 5
Nutshell55.3Small-business CRM with more automation and live support.
Why people left Capsule CRM
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Capsule CRM: common questions
Is Capsule CRM free?
Capsule CRM has a free plan and paid plans. Free plan: Up to 2 users, 250 contacts (checked on Capsule CRM's own site).
Is Capsule CRM open source?
No, Capsule CRM is not open source.
What platforms does Capsule CRM run on?
Capsule CRM is available for Web, iOS and Android.
What are the best alternatives to Capsule CRM?
The highest-ranked Capsule CRM alternatives right now are Less Annoying CRM, OnePageCRM and Pipedrive. See the full ranked list for pricing, platforms and verified facts.