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Freshsales

Freshworks' sales CRM with built-in phone, email and chat, priced for SMBs.

PaidCRM software
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About Freshsales

Freshsales is the sales CRM from Freshworks, the company behind Freshdesk. It bundles contact and deal management with a built-in phone dialer, email sync and templates, chat, sequences and lead scoring, so a small team can run outreach without stitching together separate tools. Freddy, Freshworks' AI layer, adds deal insights and forecasting on higher tiers. It is generally easier to learn than Salesforce or Zoho CRM and costs less than HubSpot's paid editions, and it connects naturally to Freshdesk for teams that also run support. The downsides are fewer integrations than the biggest players, reporting that some users find rigid, and AI and document features sold as add-ons. Pricing is per user per month across Growth, Pro and Enterprise plans with a 21-day free trial; there is currently no free plan listed on the pricing page. It runs in the browser with iOS and Android apps. It suits small and mid-sized businesses that want calling and email in one place.

Best for: SMB sales teams that want calling, email and chat built into the CRM.

Pros and cons

What works

  • Built-in phone, email and chat channels
  • Lower per-user price than most big-name CRMs
  • Pairs naturally with Freshdesk for support teams

Why people leave

  • No free plan on the current pricing page
  • Smaller integration catalogue than HubSpot or Salesforce
  • AI agent sessions and branded documents cost extra

Top Freshsales alternatives

See all 6
  1. 1HubSpot CRM logo
    HubSpot CRM

    Free tier and a bigger integration marketplace, with marketing tools on the same record.

    66.5
  2. 2Zoho CRM logo
    Zoho CRM

    More customisation at a similar price, plus a free edition for three users.

    62.6
  3. 3Pipedrive logo
    Pipedrive

    Simpler pipeline-first CRM that reps tend to adopt quickly.

    59.6
  4. 4Close logo
    Close

    Stronger calling and sequencing for high-volume outbound teams.

    57.2
  5. 5Nutshell logo
    Nutshell

    Straightforward SMB CRM with live support on every plan.

    55.3

Why people left Freshsales

In reviewers' own words, from reviews of the apps they moved to. These are their opinions, not ours.

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Freshsales: common questions

Is Freshsales free?

No, Freshsales is a paid product. Starting price: $9 per user/month, billed annually (checked on Freshsales's own site).

Is Freshsales open source?

No, Freshsales is not open source.

What platforms does Freshsales run on?

Freshsales is available for Web, iOS and Android.

What are the best alternatives to Freshsales?

The highest-ranked Freshsales alternatives right now are HubSpot CRM, Zoho CRM and Pipedrive. See the full ranked list for pricing, platforms and verified facts.

See all 6 Freshsales alternatives