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Vtiger CRM

An all-in-one CRM for sales, marketing and support, with an open-source edition.

PaidOpen sourceSelf-hostableCRM software
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About Vtiger CRM

Vtiger is a CRM that covers sales pipelines, marketing campaigns and help desk features in one product, aimed at small and mid-sized businesses. The cloud version adds workflow automation, an AI assistant called Calculus, inventory and quoting, a customer portal and a large set of integrations, sold in editions billed per user per month with a 15-day free trial. Vtiger also maintains an open-source edition, a PHP application you can download and run on your own server for free, though it trails the cloud product in features and polish. The appeal is breadth for the price: teams get CRM, simple marketing and support ticketing without buying three tools. The downsides are an interface that feels busy, a learning curve for its many modules, and an open-source edition that receives less attention than the cloud product. It runs in the browser with iOS and Android apps, or self-hosted for the open-source edition. It suits SMBs that want sales and support in one moderately priced system.

Best for: SMBs that want sales, marketing and help desk features in one CRM.

Pros and cons

What works

  • Sales, marketing and support in one product
  • Free open-source edition for self-hosting
  • Moderate per-user pricing for the breadth

Why people leave

  • Busy interface with a learning curve
  • Open-source edition lags behind the cloud version
  • Some advanced features only on top editions

Top Vtiger CRM alternatives

See all 5
  1. 1Zoho CRM logo
    Zoho CRM

    Similar all-in-one breadth with a larger app ecosystem.

    66.5
  2. 2SuiteCRM logo
    SuiteCRM

    Fully open-source alternative for self-hosted sales, marketing and service.

    62.6
  3. 3EspoCRM logo
    EspoCRM

    Lighter open-source CRM that is easier to customise.

    59.6
  4. 4Bitrix24 logo
    Bitrix24

    All-in-one CRM with a free plan and an on-premise option.

    57.2
  5. 5Freshsales logo
    Freshsales

    Cleaner SMB sales CRM, with Freshdesk for support if needed.

    55.3

Why people left Vtiger CRM

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Vtiger CRM: common questions

Is Vtiger CRM free?

No, Vtiger CRM is a paid product. Starting price: $12 per user/month (checked on Vtiger CRM's own site).

Is Vtiger CRM open source?

Yes. You can also run it on your own server.

What platforms does Vtiger CRM run on?

Vtiger CRM is available for Web, iOS, Android and Self-hosted.

What are the best alternatives to Vtiger CRM?

The highest-ranked Vtiger CRM alternatives right now are Zoho CRM, SuiteCRM and EspoCRM. See the full ranked list for pricing, platforms and verified facts.

See all 5 Vtiger CRM alternatives